Here are some Frequently Asked Questions

 

About our Products: 

• What types of toys do you sell?

We offer adult toys like dildos, vibrators and anal toys, handcrafted glass pieces, gender affirming care like STP and packers. Don’t forget to check out the lifestyle section for stoner goods and other accessories.

• Are your toys safe?

All our silicone products are made from body safe materials and easy to clean. Each product and category has their own unique characteristics please read the description carefully before purchasing.

 

Company & Customer Service

• What is your mission statement?

At Haus of Toys, we are committed to embracing the wide spectrum of gender and sexuality through pleasure, personal care and education. We aim to empower and uplift queer voices, while providing the tools to indulge in the highest forms of self love, gender identity and sexuality. Haus of Toys is your one-stop shop for queer-curated pleasure products, wellness, and education.

Read more about us here

• How can I contact customer service?

We have a contact page on the site, but you can also reach out to us via email at info@hausoftoys.com and via DM’s on any of our social media channels.

 

Shipping & Returns

• Do you offer free shipping?

Yes, we offer free shipping on orders over $75 within the contiguous United States. For orders under $75, a flat shipping rate of $7.90 will be applied. Please note that shipping rates may vary for orders to Alaska and Hawaii. 
Shipped in discreet packaging within 5-7 business days or local NYC pick up available.

• How does local pick up works?

You can collect the item in person and save money by not having to pay for shipping. When you purchase an item that's available for local pickup, you'll receive information on the item's location at checkout.

Select the pick up option at checkout, orders are usually ready after 24 hours. Bring your receipt with you!

• Why im getting two different packages?

Due to the availability of some items in different warehouses, it is possible that we will be sending your order in two separate packages to ensure timely delivery of the items. You will receive tracking information for each package as soon as they are dispatched. 

• What is your return policy?

All sales are final. Due to the nature of our products, we are unable to accept returns or exchanges. Please carefully review your order before completing your purchase. If you have any questions about a product, please contact our customer service team before placing your order.

Ordering & Payment

• What payment methods do you accept?

We accept debit and credit cards.

• Do you offer any discounts or coupons?

Yes, we offer a 10% discount on the next order for all new subscribers. We also have monthly offers and promotions, sign up to our newsletter and stay tuned for this exclusive discount.

• What is your sales tax policy?

Sales tax is included in the final price of all items.

 If you have any additional questions please reach out to us info@hausoftoys.com